Labor Cabinet Redesign
The Labor Cabinet redesign was a complete rearchitect as well as design. The idea was to streamline a site that was traditionally agency-focused, and turn it into a user-focused experience. I was the design lead as well as the architecture expert on this project. It was solely my responsibility to deliver this project on time.
The first stage was understanding the personas that needed to engage with the content. After several fruitful meetings, I began streamlining the architecture into a site map that would make sense. The site began with well over 1000 pages, and ended with 60. The second stage was developing solutions that would mitigate common pain points of end users.
Designing the Site
This was accomplished with several targeted ideas.
Third, to ease the amount of change that both the staff and users would endure it was important to have something in place that would point them in the right direction. To meet this need I built the state’s first interactive ChatBot. It was built on Google’s DeepMind project. Since it was a learning AI, I taught them how to update the database manually to answer specific questions, but also how the AI could learn simply by talking to it.
Additionally, I provided SharePoint training for the staff at the Labor Cabinet.
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